Enterprise quality credit report

( 2024 year )

Ningbo Tiansheng Seals Co., Ltd.

January 10, 2025

Part 1 Preface to the report

1. Report preparation specifications

'Ningbo Tiansheng Seals Co., Ltd. Corporate Quality Credit Report' reviews Ningbo Tiansheng Company's concepts, systems, measures and achievements in quality management, product quality responsibility, quality integrity management and other aspects. The content of this report is explained as follows:

(1) Report scope

Reporting organization scope: Ningbo Tiansheng Seals Co., Ltd.

Reported time frame: January 2024 to December 2024

Report release cycle: This report is an annual report

(2) Statement on the objectivity of the report content

This report is compiled entirely based on the actual production and operation conditions of the company. The content is objective and fair and contains no false information. We are willing to be responsible for the authenticity of the content of this report.

(3) Description of report data

All contents in this report are derived from the company's actual situation or data.

(4) How to obtain:

This report is available in paper and electronic versions, which can be obtained from the Company's General Office and the Company's website (www.tiansheng.com) respectively.

2. Chairman’s speech

Chairman: Li Xinggen

Tiansheng Company has gone through more than thirty years of ups and downs since its establishment. We have gone through a road of struggle paved with hard work and sweat. We forged ahead amidst challenges and opportunities, and jointly wrote a new chapter in the company's development.

Thanks to all walks of life for their strong support and selfless care for Tiansheng, and thanks to the employees who work hard and conscientiously in various positions!

Market competition is becoming increasingly fierce, and industry changes are surging. However, it is in this environment that we have overcome difficulties one after another and achieved a series of remarkable achievements with our perseverance, innovative and enterprising spirit and the power of unity and cooperation. Our products' market share is steadily increasing, our brand influence is expanding day by day, and customer satisfaction continues to improve. These achievements cannot be achieved without the hard work and selfless dedication of every employee. You have worked silently in your respective positions, using your wisdom and sweat to inject strong impetus into the development of the company.

With a long history and rapid development, Tiansheng today carries the ups and downs of more than 30 years of hard work, the entrepreneurial passion of hundreds of employees, and the difficult journey of realizing 'localization of nuclear power seals' represented by many experts of the company; it is our responsibility as Tiansheng to provide high-quality seals for nuclear power, military industry, aerospace, and petrochemicals.

We know we have a long way to go! ! !

Sincerity leads to gold and stone, we will continue to work hard, constantly pursue first-class quality and service, and strive to be the leader in the high-end sealing field. We adhere to the corporate philosophy of 'teamwork, integrity and dedication, eternal innovation, and self-transcendence' to work hand in hand with customers at home and abroad for win-win cooperation; we sincerely welcome guests and friends from all walks of life to visit Tiansheng to seek common development and create brilliance.

3. Company Profile

Ningbo Tiansheng Seals Co., Ltd. was established in 1993 with a registered capital of 60 million yuan and total assets of 3.21 million yuan. It covers an area of ​​25,000 square meters and a building area of ​​21,000 square meters. It is headquartered in Cixi and has more than 40 scientific research personnel and 10 intermediate and senior engineers or above. The company specializes in the design, research and development, production, sales and service of high-end sealing systems in the nuclear industry, petroleum, shipbuilding, metallurgy, chemical industry, machinery and aviation and other related fields.

The company has advanced technology, equipment and a complete quality management system. In 1998, it passed Det Norske Veritas (DNV) ISO9001 quality certification; in 2012, it passed ISO14001:2004 environmental management system certification and OHSAS18001:2007 occupational health certification; in 2013, the company's low leakage packing passed ISO15848-1 and AP1622 certification. In 2014, it passed the GJB9001B:2009 quality management system certification.

The company has Ningbo Special Seals Engineering Innovation Center and Nuclear Grade Gasket Testing Center. It is at the international leading level in the field of key valve sealing for nuclear power plants and nuclear grade pipeline sealing. The 'Nuclear Power Plant Sealing Technology, New Products and Applications' completed by the first person won the second prize of the National Science and Technology Progress Award, and broke the foreign monopoly. In 2018, it won the second prize of the National Technology Invention Award. The sealing technology and products have won dozens of military, provincial and municipal science and technology awards and more than 50 independent research and development patent certificates. Cooperation has been established with China Nuclear Power Research Institute, China Nuclear Power Engineering Co., Ltd., China General Nuclear Power Design and Research Institute, Tsinghua University, East China University of Science and Technology, and Zhejiang University of Technology. The company has established the 'Zhejiang Provincial Academician Workstation' and the Zhejiang Provincial Postdoctoral Workstation. It is a national high-tech enterprise and a member unit of the Fluid Sealing Branch of the CMES Fluid Engineering Society, China Pneumatic and Hydraulic Sealing Industry Association, and the National Packing and Static Seal Standardization Technical Committee. Daya Bay Nuclear Power Plant is the only nuclear island equipment supplier in China, the first batch of nuclear power standard setting units of the National Energy Administration, and a local manufacturer of nuclear power equipment for the National Energy Administration.

The company has always adhered to the purpose of 'pioneering and innovative for development, and working together to achieve strength', constantly enhancing the core competitiveness of innovation and research and development, carefully designing sealing solutions, solving difficult leakage problems, and becoming a technology leader in the sealing industry at home and abroad.

Tiansheng Company will go hand in hand with customers at home and abroad to achieve win-win cooperation and create a better future!

6S management, quality assurance, quality improvement:

Tiansheng company production workshop

Part 2: Text of the report

one. Enterprise quality concept

1.1Ningbo Tiansheng Seals Co., Ltd. strictly controls product quality, strengthens quality management and quality inspection, and sets corresponding indicators for product control. Through strict process management, various indicators have achieved good results, and product quality has been tested and certified by authoritative organizations. (According to the company's confidentiality management regulations, the testing unit and testing content will not be announced, please forgive me)

1.1.1 Corporate philosophy: Teamwork, Integrity, Dedication, Eternal Innovation, Self-Transcendence

1.1.2 Corporate Vision: Let Tiansheng become synonymous with high reliability and high quality in the field of sealing!

1.1.3 Mission: Become the leader in the field of high-end sealing!

1.1.4 Core values: Pioneering and innovative, seeking development and working together to become stronger.

2. Internal quality management of enterprises

Quality is the life of an enterprise. From the first day of production, Chairman Li Xinggen has regarded product quality as the top priority. Strive for excellence and foresight in quality management work, and formulate quality policies and quality objectives that are in line with the actual development of the enterprise. The quality policy of 'leading technology, quality first, operating with integrity, and continuous improvement' fully reflects the focus on customers and the market. Through nearly thirty years of hard work, the company has successively passed the ISO9001 quality management system, and the low-leakage packing has passed the ISO15848-1 and AP1622 certification. In 2014, it passed the GJB9001B:2009 quality management system certification. In daily practical work, we constantly improve, update and improve the system, carefully organize and deploy the annual internal audit and management review of the system, implement continuous improvement of the system through annual audits, ensure the adequacy and effectiveness of the company's quality management system operation, well guarantee the quality of products, and advocate the cultural concept of nuclear quality and safety.

The company's suppliers: Daya Bay Nuclear Power Plant, Sanmen Nuclear Power Plant, Changjiang Nuclear Power Plant, Fuqing Nuclear Power Plant, Yangjiang Nuclear Power Plant, Fangjiashan Nuclear Power Plant, Qinshan Nuclear Power Plant, Hongyanhe Nuclear Power Plant, China National Nuclear Power Plant, China Guangdong Nuclear Power Plant, China First Heavy Industry, and aerospace and military industry units, etc. The company has been rated as the annual high-quality enterprise by the national packing static sealing industry for four consecutive years.

2.1 Quality management organization

Quality Responsibilities:

1. General Manager

a) Implement relevant national quality policies, laws, decrees and regulations, and be fully responsible for the safety, product quality and quality management of nuclear power projects undertaken by the company.

b) Establish the company's quality assurance system, approve the 'Quality Assurance Outline', and clearly define the responsibilities and authorities of each department.

c) Formulate the company's quality policy and take effective measures to ensure that personnel at all levels can understand and implement it, ensure the formulation of quality objectives, and plan the quality management system to achieve the requirements of quality objectives.

d) Organize relevant functional departments to conduct the implementation of the Quality Assurance Program and review by management departments; ensure the completeness, appropriateness and effectiveness of the Quality Assurance Program.

e) Provide necessary resources and equipment for the effective operation of the implementation of the 'Quality Assurance Program' to ensure the smooth completion of nuclear power projects, and provide products in accordance with user requirements and legal and regulatory requirements.

2. Chief Engineer

a) Entrusted by the general manager, responsible for the production and technical management of the entire factory. Regularly report production activities to the general manager

Status and plan completion status.

b) Responsible for the management and approval of technical documents.

c) Ensure product quality, planning, technology, schedule and project coordination

3. Chief quality engineer

a) Entrusted by the general manager, be in charge of the company’s quality assurance work.

b) Responsible for the review, control and management of quality assurance and management documents.

c) Responsible for the completeness, suitability and effectiveness of the quality assurance system documents.

d) Responsible for the management of testing and inspection of measuring instruments and products.

4. Deputy General Manager (Operations)

a) Entrusted by the general manager, responsible for the company's operation, management and planning.

b) Responsible for liaison and interface with nuclear power and military industry users.

c) Responsible for market development and sales.

d) Responsible for the management of item procurement, warehousing, packaging and shipping.

5. Deputy General Manager (Human and Financial)

a) Entrusted by the general manager, responsible for the management of the company's human resources allocation, training, and assessment.

b) Responsible for financial capital statistics, cost accounting and business trend analysis.

c) Administration, logistics and centralized management.

6. Nuclear Power Office

a) Assist the deputy general manager of operations in liaison and interface with nuclear power users.

b) Responsible for the coordination and interface of the company's internal nuclear power projects.

7. Production Department:

a) Production infrastructure, working environment, production and other process controls.

b) Prepare production plans, organize and coordinate safe and civilized production in the workshop, and conduct on-site supervision, inspections and

Assessment.

c) Prepare work instructions and related procedures and regulations, and conscientiously implement the relevant quality assurance outline and procedure documents.

Require.

d) Participate in supplier management and contract review.

8. Technical Department:

a) The company’s technical management department is responsible for the company’s technical work.

b) Responsible for the compilation and guidance of technical documents such as drawings, process cards, procedures, etc.

c) The company’s standards management department is responsible for company standards work.

9. Quality Assurance Department:

a) Responsible for editing, revising and upgrading the quality assurance outline and outline procedures.

b) Ensure the effective operation of the program and system through quality assurance supervision and inspection, and have the right to stop problems involving quality and safety

Actions that violate standard procedures, technical specifications and user requirements. If necessary, you can follow the 'Stop Work Order Management Procedure'

Issue a stop-work order.

c) Participate in supplier management and contract review.

d) Handling of non-conformance items and centralized management of corrective measures.

e) Prepare inspection and test procedures and manage inspection and test documents in a centralized manner.

f) Participate in the review of the quality plan, set up RWH control points for control, and do a good job in QA and QC.

g) Responsible for the centralized management of quality assurance documents.

10. Testing center:

a) Responsible for the management of measuring instruments, tools and molds, establishing accounts and management systems.

b) Responsible for the approval, control and labeling of measurement and test equipment, and the preparation of corresponding procedures and systems.

c) Responsible for product testing and testing.

d) Keep track of new technologies and trends in the industry.

11. Marketing Department:

a) Prepare the work instructions for the department and implement various provisions in the outline procedure documents.

b) Responsible for liaison and communication with customers, ensuring that customers’ needs are met, and participating in contract review.

c) Responsible for product shipping and delivery.

d) Organize personnel to analyze customer feedback information and potential requirements, and conduct continuous improvement and customer management.

e) Assist the Quality Assurance Department in the review, selection, and assessment of suppliers.

f) Prepare procurement contract documents and do a good job in item procurement.

g) Do a good job in material outbound and inbound management and warehousing management.

12. Comprehensive Office:

a) Responsible for administration, logistics, factory environment, safety, fire protection, and security work.

b) Responsible for the centralized management of company documents.

c) Do a good job in user reception.

13. Human Resources Department:

a) Responsible for the recruitment and allocation of the company’s human resources.

b) Prepare annual training plan every year, organize employee training and assessment work.

c) Responsible for the qualification assessment, review and job evaluation of personnel.

14. Quality Assurance Department

A) Responsible for preparing the quality assurance program, supervising and reviewing the implementation of the company's nuclear quality assurance activities;

Conduct centralized management of quality assurance outline documents;

B) The centralized management department of the data archives room is responsible for the preservation, issuance and recycling of some project documents generated by this project, and forms records of document issuance and recycling;

C) Determine and evaluate whether the quality has reached the standard through verification and ensure the effective implementation of the quality assurance program;

D) Responsible for the release, distribution, recycling and disposal of various documents, and prepare document receipt forms;

E) Manage non-conforming items, take corrective measures, identify and eliminate situations that seriously damage quality;

F) The Quality Assurance Department is not restricted by cost and schedule, and has the right to freely organize and identify quality problems, initiate, recommend or provide solutions to these problems, inspect the implementation of problems, and control subsequent processes or the flow of related products;

G) Report work to the Quality Assurance Department Manager and, if necessary, directly to the General Manager.

2.2 Quality management system

The company has advanced technology, equipment and a complete quality management system. In 1998, it passed Det Norske Veritas (DNV) ISO9001 quality certification; in 2012, it passed ISO14001:2004 environmental management system certification and OHSAS18001:2007 occupational health certification; in 2013, the company's low leakage packing passed ISO15848-1 and AP1622 certification. In 2014, it passed the GJB9001B:2009 quality management system certification. and maintain continuous improvement to ensure the effectiveness, suitability and adequacy of the management system. In order to ensure and improve the company's product quality and safety and meet customer requirements, improve environmental performance and meet the requirements of all relevant parties.
2.3 Quality and safety risk management

In terms of product production quality, the risks arising from failure to comply with the regulatory and programmatic documents of the company's quality and environmental safety management systems, and violation of the company's management policies, goals and management system requirements were evaluated. According to the division of business, relevant departments involved in product production and sales cooperate with the internal control project team to identify and analyze risks in relevant business processes, and determine response plans to deal with risks. The daily operation and management of the enterprise requires that in the production and sales process, all employees must strictly implement the relevant provisions of quality and environmental safety management system documents and process technology requirements to ensure that product quality meets customer requirements and relevant laws and regulations. The focus of product quality risk system assurance is the implementation of the quality assurance system; the main content of product quality risk prevention is the control of product transaction processes.
In order to ensure the company's sustainability and continuous innovation and development, and actively cultivate reserve cadres and future leaders, Tiansheng Company has introduced risk prevention and supporting incentive policies such as the 'Quality Management System' and the 'Employee Safety Behavior Management System'. The Human Resources Department conducts the training plan for reserve cadres as an independent special training project for the company's human resources development. Based on the characteristics of reserve cadres, it provides special training on management skills, management knowledge, various systems and regulations, etc., forming a standardized and systematic training and development system.

3. Quality and integrity management

3.1 Quality commitment

Quality Commitment: Every employee involved in product and quality-related work must strictly abide by the 'Quality Manual' and related procedures, as well as relevant laws and regulations. All activities affecting safety and quality should be carried out by suitable personnel, using suitable equipment and correct procedures, under suitable conditions. and form and maintain prescribed records. All activities must be 'rule-based, accountable, supervised, and well-documented.' Every employee has the right and obligation to discover, report, and stop quality-threatening events or behaviors. Strictly implement technical contract terms to meet customer needs.

3.2 Operation management

The company has established a complete set of quality management systems, including 'Quality Information and Data Analysis Procedures', 'Design and Development Control Procedures', 'New Product Trial Production Control Procedures', 'Customer Satisfaction Measurement Procedures', 'Product Monitoring and Measurement Procedures' and other procedures. In the quality management process, it is strictly implemented in accordance with the system and process procedures, accepts supervision and inspection from customers, improves product quality, and meets the needs of relevant parties. From the company's senior executives to front-line employees, they always insist on putting nuclear safety first and regarding quality as the life of the enterprise. From raw material procurement, production process control, product inspection, after-sales service, etc., they strictly comply with national standards and relevant laws and regulations, and achieve tracking, monitoring and management of the entire process from design and development to procurement to production to after-sales in order to provide customers with seal products of safe and reliable quality.

The company promotes the company's integrity management philosophy of attaching great importance to quality and regarding quality as life to all employees through education and training, 'Quality Month' activities, quality competitions, and issuing 'Employee Handbooks'. At the same time, the company also openly promotes the concept of honest management. For example, to all leaders and relevant parties at all levels who come to the company for investigation or visit, the company shows them detailed information on product raw materials, process flows, etc., explains to them the main production technology and processes of the products, and spreads the corporate philosophy and spirit of the honest management of our company's products.

The picture below shows quality training

The chairman advocates the concept that quality is the life of the enterprise:

3.3 Marketing Management

The company has a marketing center, business department, sales and service. The contract strictly abides by and implements the 'Consumer Rights and Interests Protection Law of the People's Republic of China', the 'Product Quality Law of the People's Republic of China' and other relevant laws and regulations, and strives to improve the after-sales service system, which can promptly and efficiently solve the emergencies of customers, conduct on-site surveying and mapping, provide maintenance solutions, and conduct customer satisfaction surveys as a performance appraisal project for each department, while providing an important basis for continuous improvement.

4. Enterprise quality foundation

4.1 Standard Management

The company has established ISO9001, GJB9001C 'Quality Management System Requirements', and HAF003 'Nuclear Power Plant Quality Assurance and Safety Regulations';

Implement product standards: GB/T 4622.3 Technical conditions for spiral wound gaskets

GB/T 14180 Spiral wound gasket test method

ASME B16.20 Metal Gaskets for Pipe Flanges—Ring, Wrapped, and Wrapped Gaskets

GB/T 12385 Gasket sealing performance test method for pipe flanges

GB/T 12622 Pipe flange gasket compression rate and rebound rate test method

ASTM A240 Heat-resistant chromium and chromium-nickel stainless steel, sheet and strip for pressure vessels and general purposes;

The company has participated in the drafting and formulation of more than 20 national standards, drafted 6 nuclear power standards of relevant national ministries and commissions, 8 industry standards, and 8 enterprise standards.

4.2 Measurement management

The company has a complete measurement and testing system and advanced measurement and testing equipment, and the measurement equipment is sent to relevant departments for testing every year.

Product testing and measurement:

4.3 Certification management

Tiansheng Sealing Company passed the ISO9001 quality certification of Det Norske Veritas (DNV) in 1998; passed the ISO14001:2004 environmental management system certification and OHSAS18001:2007 occupational health certification (ISO45001) in 2012: In 2013, the company's low leakage packing passed the ISO15848-1 and AP1622 certification. In 2014, it passed the GJB9001B:2009 quality management system certification. and maintain continuous improvement to ensure the effectiveness, suitability and adequacy of the management system.

Company Quality Manual:

4.4 Quality inspection status

The company has a quality inspection agency, with 1 quality assurance director and 10 quality inspectors; there are more than 100 quality inspection specifications, and the inspectors strictly follow the 'Quality Inspection Specifications'. Each process will be signed and confirmed by the inspector, and it will be released if it is qualified. The picture below shows product testing:

The picture shows the performance testing of graphite sealing gaskets in nuclear power plants

5. Product quality responsibility

5.1. Product quality level

The company has strengthened quality control in the product development and production process. The first-time pass rate of products has reached more than 99.0%, and there have been no returns or quality problems in delivery. Customer satisfaction reaches more than 95%. The technology and quality of the 'Reactor Pressure Vessel C-shaped Seal Ring' independently developed by the company are ahead of the international level, breaking foreign monopoly; (reported by 'Financial Channel' and 'Xinhua News Agency').

Customer Satisfaction Thanks to:

Company products:

C-type sealing ring (nuclear power) O-type sealing ring

Nuclear grade sealing products:

Obtained 50 national patents and participated in the drafting of more than 30 national and industry standards. It has won more than 100 awards, including the second prize of the National Science and Technology Progress Award for new nuclear power plant sealing technologies, new products and applications.

Patent certificate:

5.2 Product after-sales responsibility

The company has formulated a complete set of 'After-sales Service and Customer Management Procedures' to enable it to effectively and quickly trace when factory products have hidden risks such as quality and nuclear power seal safety, ensuring that the related hidden-risk products are handled smoothly, accurately and effectively. In recent years, the company has never had an actual recall due to safety accidents in nuclear power sealing products. When customers (or contracts) make on-site service requirements, our company will send experienced engineering and technical personnel to the site to provide guidance on installation, debugging, etc.; when a fault occurs or on-site repairs occur, and customers request support, our company will answer customer inquiries and provide suggestions within two hours after receiving the call. When the customer requests to send personnel to the site, our company's technicians will arrive at the destination within 24 hours.

The company solemnly promises that if there is a quality problem with the company's products, and after joint investigation by the company, relevant departments, and experts, it is confirmed that the company is indeed responsible, the company will strictly abide by the 'Product Quality Law', 'Consumer Rights Protection Law' and other relevant laws and regulations, and within the legal framework, in accordance with the wishes of the customer, the company's products will be guaranteed to be returned or replaced, and the company will sincerely apologize to the customer.

5.3 Corporate social responsibility

In 2018, the special action of 'Thousands of Enterprises Connecting Thousands of Villages and Eliminating Weak Villages' allocated 100,000 yuan. In 2020, we donated 300,000 yuan to fight the epidemic and provided 20,000 pairs of medical gloves. Donated 100,000 yuan to the Hubei Provincial Poverty Alleviation Foundation for epidemic prevention and control. Donate 50,000 yuan to Qunfeng Community in December 2023.

The types of taxes the company should pay include value-added tax, income tax and other taxes. The company insists on paying taxes in accordance with the law and has no tax arrears. The company was rated AAA by the tax authorities. Pay social insurance premiums in accordance with the law.

The company has established rules and regulations on production safety and environmental protection, strictly implements them in accordance with the regulations, and organizes regular inspections. There has never been any accidents related to production safety and environmental protection.

The picture shows the environmental testing report and credit rating certificate

The picture below shows the company environment:

The picture shows the company's factory area, administrative offices and workshop environment

5.4 Quality credit record

Ningbo Tiansheng Seals Co., Ltd. has no bad records of quality and credit violations. Statistical analysis of customer satisfaction is conducted through questionnaires, daily return visit reports, regular surveys and special surveys from relevant departments of the company. In the past three years, customer satisfaction levels have been steadily rising. Customer satisfaction was 91% in 2023 and currently 93% in 2024; indicating the maturity and stability of the company's comprehensive customer service level. The company has always valued and committed to the continuous improvement of customer satisfaction.

As early as 2009, Tiansheng gasket products were recognized as 'Ningbo Famous Brand Products' and remain so to this day;

In 2008, the company won the title of 'National High-tech Enterprise' and continues to this day;

2012'Provincial High-tech Enterprise Research and Development Center'

Cultivating and enhancing customer loyalty is an important factor influencing a company's market expansion. With the help of its good brand image and continuous improvement of the quality level of its products and services, the company has cultivated a large number of loyal customers, far ahead of its peers.

Company quality honors:

Top 100 Product Quality Certification Brands

Conclusion of the third part of the report

Outlook
Quality is the foundation of the brand and the foundation of the company's survival and development. The company always adheres to the strategic policy and business purpose of brand development, and calls on all employees to put product quality first. Quality includes product quality, people's quality, management quality, work quality, and service quality. Quality work has a long way to go; 'Providing high-quality seals for China Nuclear Power is the pride and pride of Tiantian people'. In the future, the company will conscientiously implement the 14th Five-Year Plan for Quality Development, continue to implement the company's quality policy of 'leading technology, quality first, operating with integrity, and continuous improvement', fully implement the main responsibilities of the production enterprise, and constantly improve the product structure; starting from every link that affects product quality, we will continue to improve the internal management systems of the company, continue to improve the operation quality of the quality management system, create a good corporate culture, create excellent quality, build a century-old brand, and wholeheartedly provide customers with high-quality, safe sealing products! Build the company into a leading enterprise in the domestic sealing industry.

Reader Feedback
Dear Reader:
Thank you for reading this quality credit report! In order to continuously improve the company's quality and integrity work and improve quality service levels, we sincerely hope that you will provide valuable comments and suggestions on this report after reading it, and fill in the following feedback form. We are very grateful!
Our company address: No. 418, Gaoke Avenue, Zonghan Street, Emerging Industry Cluster District, Cixi City, Zhejiang Province

Postal code: 315301

Company website: www.tiansheng.com

Email: sunguang@tiansheng.com